Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@boutiquebelissima.com
If your return is accepted, we will provide you with instructions on how and where to send your package.
Please note that returns may need to be shipped to one of our overseas fulfillment centers. The exact return location may vary depending on the product and the fulfillment center from which your order was processed. Our Customer Support team will provide you with the correct return address after your return request has been reviewed and approved.
Please do not send a return to the address shown on your original package unless our Customer Support team specifically instructs you to do so. Items returned without first requesting and receiving return authorization may not be accepted.
Unless the item you received is defective, damaged, or incorrect, customers are responsible for the cost of return shipping and any applicable customs duties, taxes, or import fees associated with the return. We do not provide prepaid return shipping labels for standard returns.
You can always contact us with any return questions at support@boutiquebelissima.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
If the item received is confirmed to be defective, damaged, or incorrect, we will provide an appropriate resolution and, where applicable, cover the associated return shipping costs.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including custom products such as special orders or personalized items, and items that have been worn, used, damaged after delivery, or are no longer in their original condition.
We also do not accept returns on gift cards.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Unless the item received was defective, damaged, or incorrect, customers are responsible for the shipping costs associated with returning an item for an exchange.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable consumer protection laws.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unless otherwise required by applicable law or the item received was defective, damaged, or incorrect, customers are responsible for the cost of returning the item.
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund to your account.
Original shipping charges, return shipping costs, customs duties, taxes, and other return-related fees are non-refundable unless otherwise required by applicable law or the return is due to an incorrect, damaged, or defective item.
If more than 15 business days have passed since we approved your return, please contact us at support@boutiquebelissima.com
Contact Information
Store name: BoutiqueBelissima
Company name: ROYALSEALING INC.
Company Address: 15 Derrydown Rd, Toronto ON, M3J1R2
Return Address: The applicable return address, which may be an overseas fulfillment center, will be provided after your return request has been reviewed and approved.
Corporation nr.: 1001311705
Phone: +1 484 334 4147
Email: support@boutiquebelissima.com
Monday to Friday: 09:00 – 5:00 (EST)
Weekends: Closed
We aim to respond to inquiries within 24 hours.